Community Success Coordinator (French)

Location: Amsterdam, Netherlands

Department: Community Support

Type: Full Time

Min. Experience: Mid Level

About Us
Discogs is the largest database of music information. Each month, millions of people use Discogs to connect and learn about music as well as buy and sell it. We are a small and creative company where each Team Member’s contribution can have a large impact. As Discogs continues to grow, we are looking for bright, dedicated, innovative, and highly motivated people to help us realize the vision of Discogs: To be the premier website for music enthusiasts everywhere.

What We're Looking For
We are looking for a Community Success Coordinator to join our growing office in Amsterdam. The ideal candidate will be passionate about customer support as a career, have strong critical thinking skills, be able to give and accept feedback about processes and performance, able to work individually as well as in a group, have a strong sense of self motivation and hold themselves to a high standard. A Community Success Coordinator at Discogs supports users not only when contacted, but actively seeks opportunities to impart their site knowledge to the community and assist them in high-level usage of the site. This will be done directly via messages or forum posts, or indirectly through quarterly projects to improve site efficiency and support methods.

Your Wheelhouse

  • Provide clear, concise, and empathetic written responses to support requests with Discogs marketplace policies and processes, user account activity, and basic discography guidance.
  • Work directly with the community to identify and resolve problems, and provide data to support team leaders to assist in development updates.
  • Master Discogs marketplace and account policies, and be prepared to assist members in working within guidelines for the benefit of the community.
  • Review and respond to community support concerns in writing (no phone or live chat systems are used).
  • Represent Discogs with pride and enthusiasm in all interactions with the community.

How You Got Here

  • At least 2 years experience in a customer-facing position and team-oriented environment.
  • Fluency in English (written and spoken) and in French (written and spoken). Any other widely-spoken language will be highly valued.
  • Experience in setting and tracking goals in a team-based work environment.
  • A proven ability to adapt quickly to company and procedural changes.
  • Excellent time management and interpersonal communication skills.
  • Ability to work select weekend flex shifts.
  • Above all, a genuine passion for music!

Compensation, Benefits, and Perks...OH MY!

  • Competitive compensation (salary + bonus)
  • MacBook Air
  • Paid holidays (Vacation and National Holidays)
  • Health & wellbeing allowance
  • Team Member Exchange Program: US office is located in Portland, Oregon
  • Annual Continuing Education Allowance
  • Flexible Work Environment
  • Stocked Kitchen (hooray beer!)
  • Catered lunch on Fridays
  • Fun and Dynamic Culture

This is a full-time position, Monday - Friday, with rotating weekend shifts and flex days. When applying please include a cover letter and tell us why you want to work at Discogs. 

Please visit our Jobs page to start the application process: http://www.discogs.com/careers

 

 

 

 

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